Exchange Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gerakplus.com and send your item to:

Jl.Pulomas Timur K no.59 Jakarta Jakarta ID 13210.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75 or IDR 1,000,000.00 , you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.